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It’s holiday season: leave the stress at home

By Phil Blincko, Global Head of BT Advise Connect Practise, BT

As the holidays approach, we’re all thinking about the sunny getaway we’ve booked, imagining the sounds of the waves lapping on the shore and day-dreaming about those warm evenings spent with our friends and family — it’s an exciting time. But as you start to pack your suitcase the stress starts to mount; it’s hardly the relaxing break you envisioned.

There’s so much planning involved: you need to make sure you’ve got your passport, you’ve bought that map and you’ve exchanged your money into the right currency. There’s a lot to remember. And as your family grows, so does your to-do list — now there are five suitcases, five tickets and five boarding passes when there used to be one. [Read more...]

future of networks

The future of networks: harmonising the next service model

A new app marketplace model for services is starting to take off. As CIO, you’re looking for a service provider who talks less about stats and specs and more about what your customer wants, says our senior marketing manager, Jonathan Sumner.

Rather than all your service providers working separately, they’ll band together under one broker. You’ll have one contact for all your services. And they’ll make sure all your service providers work in harmony. [Read more...]

C4ABF in Singapore

INFOGRAPHIC: The art of connecting Singapore

Our second infographic focusing on the AMEA region takes a closer look at Singapore and how business decision-makers there feel about the global market and expansion. Interestingly, after Hong Kong, it has the second freest economy in the world. With a population of just 5.4 million, how do Singaporean decision-makers feel about the potential for growth?

[Read more...]

Chris Lindsay

Transforming public sector services: what’s the appetite for an ICT-fuelled diet of change?

By Chris Lindsay, Head of Marketing, Global Government & Health

Two-year-olds competently using tablets to play and learn; seniors giving far-flung family a video call over the internet; the rest of us juggling life management, catching up with TV and working on the go via our smartphones — we’re well on our way to being a digital nation. However, our appetite for carrying out life online isn’t always satisfied when it comes to accessing public services. So what’s the current state of play for information and communications technology (ICT) within the public sector?

[Read more...]

Simon Ormston

Digital re-imagining for utilities – is it turned on or off?

By Simon Ormston, Head of Utilities, BT Global Services

Many high street brands have made real progress in adopting multi-channel retailing in recent years, and this has had the effect of raising the expectations of customers, who require and demand an easy and fast digital experience and they really do want it now. When it comes to utilities, they expect the option to log-on and track their consumption and bill in real-time, with access to round-the-clock support via phone and a multitude of other channels.

[Read more...]