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Wael El Kabbany_3

Innovation is everyone’s job

By Wael El Kabbany, Managing Director BT Middle East and North Africa

For a moment, cast your mind back to pre-industrial times. It was a period in which farmers and artisans had a close relationship with their customers; receiving direct feedback from them. It allowed these craftsmen to adjust their work to the tastes of their patron. The introduction of large scale organisations at the turn of the twentieth century resulted in employees losing that intimacy, as these companies split into divisions, departments and functions. The average employee became more specialized in their work and was cast further adrift from the actual customer. As cogs in the machine employees lost all sense of emotional attachment to the end product and the customer. 

[Read more...]

conferencing journey trust BT

The conferencing journey to better conversations

Once upon a time our options for collaboration were rather thin on the ground: face to face meetings were the pinnacle of communication, and getting everyone in one room was a struggle. Now we’re in an age where we’re constantly in touch with technology through our personal devices — from tablets at our tables to our phones as we walk down the street. And, increasingly, they’re helping business thrive through conferencing solutions.

[Read more...]

Yury Rozenman, Head of Business Development, Healthcare and Life Sciences

Secure collaboration for all industries – Interview with CEO of Exostar continued

By: Yury Rozenman, Head of Business Development, Healthcare and Life Sciences

Last week I shared an excerpt of a discussion that I had with Richard Addi, CEO at Exostar. As a reminder, Exostar is Specialist Member of the BT for Life Sciences partner ecosystem. They are also a global industry-leader in identity management for secure cloud-based solutions. Below is a continuation of our discussion. [Read more...]

Nicola Millard

Are reports of the high street’s death greatly exaggerated?

By: Nicola Millard, Customer Experience Futurologist, BT

It is easy to see the effects of our changing shopping habits on our local high streets. Are we turning into a nation of online shoppers? Is the high street becoming irrelevant? Or is there an upcoming renaissance linked with convenience and the fact that we are no longer doing a weekly ‘big shop’ anymore (see http://www.bbc.co.uk/news/business-29442383)?

New technologies, the changing structure of family life and financial pressures caused by a long and deep recession have observably changed the way that we shop, possibly forever. Significant players of the past are now struggling as relative newcomers exploit consumer cynicism by providing new choices, new technologies and new value options.

So are we all becoming disloyal, connected and virtualised consumers? [Read more...]

Alan Nance, Vice President of Technology Transformation at Royal Philips

All eyes on Philips in the big switch to consumption-based cloud services

While most CIOs of large global companies will claim to have a cloud strategy of some form, it mostly is little more than that, a strategy or vision. Most companies do tinker with SaaS services and many are investing in private clouds, but a complete shift to a cloud-based model is usually deemed impossible if not a little naive.

The implications of such a move, in areas like legacy, security, the network and the internal organisation, are such that prudence is warranted. Not so for Philips, a company that is making the Big Switch. We speak to Alan Nance, Vice President of Technology Transformation at Royal Philips. [Read more...]