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Banking Customers

Standing out from the crowd

Lost in noise

Are you finding it tough to stand out from the crowd? You’re not alone.

We Britons spend more time each day on digital devices than we do sleeping (Miller, 2014). And a recent Microsoft study found that the average Canadian has a shorter attention span than a goldfish (Pilieci, 2015). People are so saturated with this cyber-babble or ‘noise’ that it’s hard to grab attention, and even harder to hold it. [Read more…]

Aerial Cityscape of London Showing St Pauls Cathedral, United Kingdom

Speeding smart service innovation

Fighting fierce competition 

To get ahead in a fierce marketplace, Italian delivery company Sogetras needed a cost-effective, innovative solution that would meet customers’ demands at affordable prices. [Read more…]

Retail

Creating an omni-channel world for the smart store

The department store is a big personality on the high street — the roots go all the way back to 18th century London where Harding, Howell & Co. opened its doors in 17961. A periodical at the time described the store: “the present proprietors […] have spared neither trouble nor expense to ensure the establishment of a superiority over every other in Europe”2. Nowadays the story is far more complex, but department store retailers are still doing everything they can to give their consumers an unforgettable experience.

Modern technological developments are bringing a new dimension to today’s retail environment and the growth of omni-channel (a multichannel approach to sales which gives the customer a seamless service, however the customer is shopping) is enriching the shopping experience in ways previously unthought-of. To demonstrate how retailers can harness the newest technology to its full potential we’ve kitted out our fictional department store, Alexander Black, with everything it needs to deliver an experience that’s smarter and better than ever before. [Read more…]

Richard Brooker

How many hackers does it take to screw up a light bulb?

By Richard Brooker, Chief Architect – IT Managed Services Practice at BT Global Services.

The Internet of Things (IoT) is already taking shape around us.

By 2020, there’s going to be around 212 billion networked ‘things’. Excellent news, right? Everything from our heaters to our hobs, our cars to our kettles, will all be joined up to the net, so we can sit back, relax and control everything from anywhere in the world. But is our rush to hook up our world putting us at further risk from hacking?

[Read more…]

Headshot of Alex Foster, Global Head of Strategy & Business Development, BT Financial Services.

Insurance: Does it ensure the perfect customer experience?

By Alexandra Foster, Global Head of Strategy & Business Development, Financial Technology Services, BT.

Insurers and intermediaries don’t always provide customers with clear, easy-to-understand information about the costs of insurance. At least that’s what the Financial Conduct Authority (FCA) reported recently — a conclusion that could see financial services providers move towards the use of video technology.

[Read more…]