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public-sector

Public sector digital drive puts pressure on traditional partnering model

We tend to imagine that the private sector and big business are the ones pushing the boundaries when it comes to innovation and adopting new technology. But, in fact, a lot of the most interesting technology projects in the UK have been rolled out by public sector organisations across government, healthcare and defence.

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Vive-donkey

Connectivity for Colombia

Spanning over one million square kilometres, Colombia is known for some of the most breath-taking landscapes in the world. From the mountain ranges of the Andes to tropical grasslands to Amazonian rain forest, it’s got it all, so the government’s goal of providing internet access to half of the homes in the country by the end of 2014, is ambitious.

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Video conferencing

INFOGRAPHIC: Video conferencing and the future of business communications

It’s remarkable technology that’s changed the way we communicate, yet the conference call is still evolving for ever more efficient business meetings. It’s already given us the ability to instantly connect with colleagues around the world, so what’s the next step on the path to even quicker conferencing? How can you give your collaboration and productivity a further boost? [Read more…]

Guest blogger, Dr Nicola Millard

The contact centre of the future

Contact centres may have poor reputations but they should be seen as a strategic resource, says Nicola Millard, BT’s in-house futurist.

In this interview, Nicola talks us through a recent BT survey among contact centre managers and highlights some surprising insights. It’s high time to take a closer look at your contact centre.

You say that contact centres are potentially a strategic resource for companies. That may surprise some given the less-than-stellar reputation that contact centres have. They are often described as the sweatshops of the 21st century and are generally disliked by customers and employees alike. Can you explain – how is their role evolving? And where is the strategic value to be found? [Read more…]

AI

Digital inclusion and the future of artificial intelligence

By Ellen Ferrara, Head of Marketing Communications, BT Global Services.

One of the great benefits of working for a company like BT is the top-notch speakers that are attracted to corporate meetings by our Innovation heritage. I’ve rarely been so inspired, intellectually provoked … and scared out of my wits … as I was in the presence of Ben Hammersley at a session last week.

UK editor of Wired and all-round digital guru, Hammersley gave us an exciting insight into the future of Artificial Intelligence (AI); particularly thrilling for us since we provide the networks that link all this stuff up. The potential for complete life transformation just around the corner is magical. And so is the potential to put vast numbers out of work as technology makes their jobs redundant. Suddenly, “digital inclusion” became something far more pertinent than educating young or old; it’s going to be the key to preventing a dystopian future in line with dark sci-fi fantasies. [Read more…]