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Chris Pickles

Identity Management – a key to the future

By Chris Pickles

When you get close to the forest of security solutions, often all you see are the individual products. But it’s important to see how those products relate to each other. And it’s even more important to understand how those products relate to the customer’s real reasons for needing security. Those reasons are very likely to be something to do with identity management – even if the customer doesn’t know that!

A basic question around security is – are you entitled to do what you are trying to do? For example, the company may not want an employee to look at the details of the salaries of everyone who the company employs – but if that employee is the Head of HR then maybe that employee should rightly be allowed to do this. Identity management is partly about the “who” and partly about the “what” – about the actor in question and about the role that the actor is playing. Any actor can play many different roles, and not just on stage or TV but as a member of the general public as well. The same is true for all of us individually, and it’s also true for any company or organisation or legal entity. For example, BT is recognised as a company by Companies House, as an employer by HM Revenue & Customs, as an issuer of securities by the Financial Conduct Authority, and as a telecommunications services provider by Oftel. It’s always the same BT, but it’s looked at in a different role by each of these different government departments. [Read more...]

Infographic: Lantheus Medical Imaging, Inc

In the world of diagnostics, timing is everything. Lantheus Medical Imaging, Inc. know this all too well, when made-to-order sterile diagnostic radiopharmaceutical products require manufacture and delivery, all within a single day. When you’re dealing with radioactive materials that begin to decay from the moment of manufacture, you need to know that your network is functional, secure and reliable. Our latest infographic shows how we’ve helped Lantheus overcome some of their logistical challenges. [Read more...]


Infographic: just a little of that human touch

The average number of avenues we can use to contact our banks, building societies and insurers is a whopping 6.2, including social media, SMS and even video chat. It’s no wonder that it all seems a bit disconnected; research conducted by BT and Avaya revealed that people still crave the simplicity of popping into their local branch for some good old fashioned human interaction. In fact, almost half of people interviewed say that having a named individual to email or phone would help them warm to their financial service providers.

Take a look at our infographic that shows some of the ways that banks, building societies and insurers are giving their communication strategies a human touch: [Read more...]


Combating congestion with comprehensive communications

The Big Smoke. Town. LDN. Whatever you call it, London is one of the busiest cities in Europe. There are around 7,500 buses, over 22,000 taxis and more than 2.5 million cars all jostling in the city’s roads every single day. So, if you’re an emergency service covering 620 square miles and operating 24/7, how can you make sure that the service you offer is constantly available?

Well, that’s exactly the challenge faced by the London Ambulance Service (LAS). Offering a dependable service in the hustle and bustle of daily life is hard enough, let alone in the face of major events; Royal Weddings, sporting events, even riots and terrorism threats. They needed their voice and data networks to be able to handle the increasing demand on their services, without incurring large costs and maintaining business continuity throughout the rollout of any new service. [Read more...]

Chris Skinner

2014′s priorities for retail banks

By Chris Skinner

As the new financial year gets underway in the UK it seems like an appropriate time to take a look at some predictions for the world of retail banking. We asked Chris Skinner, what he thought would be the main priorities in 2014.

Customer focus is the top priority

Customer focus is always a priority in retail banking but, this year, it will become the focus. The reason being, that banks are highly aware of customer dissatisfaction, disillusion and dissidence. Sure, lack of trust in banks reached an all-time low in the last few years, but most banks sat and thought: so what? We make our money from corporate customers and investment banking, retail customers don’t matter. Even if they did, they never move to another bank unless we push them. That attitude will change in 2014 as account switching, competition, regulations and technology all come to a head. Banks will find that customer engagement and the user experience will be their key priorities, as they recognise that the customer is now a remote technology interaction, rather than a branch footfall. This will lead to a major investment in new business models and structures. [Read more...]