At the 2011 BT Business Day, Mark Schepers of Carglass® Netherlands, explained how his company accelerated growth by going beyond customer expectations. In this post, we look more in depth at the inside story of this leading Dutch vehicle glass repair and replacement company.
Carglass® has around 800 employees looking after customers around the clock, operating from 54 customer drop-in service centres and 200 mobile units spanning the Netherlands.
Vehicle glass repair and replacement is a demanding business. Customers want instant service, to get them back on the road as quickly as possible. And with tens of thousands of glass combinations stock management is critical, demanding foolproof communications.
Coming to the end of a wide area network (WAN) contract, Carglass was offered the perfect opportunity to assess how the latest communications technology could help improve its business. A new IP-based MPLS network was sought to connect the Carglass® headquarters and all 54 service centres.
Today Carglass is enjoying not only lower costs but also the benefits of a future proof IP-based communications platform supported by a Dutch-speaking BT helpdesk.
The BT solution can be adapted to meet the evolving needs of Carglass. Already, storage on demand and virtual data centre services, part of the BT Compute portfolio, are being considered as an enhancement to the WAN solution.