Mike Parfitt

People are an organisation’s strongest asset

By Mike Parfitt, Head of Marketing, Central Government, BT Global Services

If people are an organisation’s strongest asset, then helping them to realise their full potential has got to be near the top of any executive’s to do list.

Giving people the right tools and the right environment to work in can empower them to deliver high quality services.

In the Civil Service, many people have to battle against outdated IT, poorly designed workplaces and inflexible working practices. The way they work has changed, but the tools and environment have stayed the same. [Read more...]

David Dunbar

Will flexible working lead to flexible learning?

By Dave Dunbar, Head of Advise Anywhere, BT Advise UK

When you think back to your school days, there was just one place for learning: the classroom. But in the present day workplace, we learn in various ways. In fact, it’s said we only gain 10 per cent of our knowledge through formal means: 20 per cent takes place by observing peers, and the majority, a huge 70 per cent, is gained through experience. It makes sense: giving people the information they need as they need it, in a format that compliments the task in hand, is the best way to increase knowledge and understanding.

But, if the way we learn is rooted in the office experience, could this be compromised by mass migration to alternative work settings? Collaborative working creates a two-way environment in which contributing to the learning of others, and teaching ourselves, is a continuous process. Is it possible that our learning will come to a halt if this is no longer the norm? [Read more...]

Sanjay Maraj

Three top tips for shiny happy people

By Sanjay Maraj, Global Practice Head of Mobility, BT Advise

Bad user experience meant that lots of new technology died a death or didn’t realise its full potential, think back to Segway, PalmPilot and even Customer Relationship Management (CRM)… It’s clear that shiny new technology doesn’t automatically result in shiny happy people — this is especially true when it comes to using mobile devices in the workplace. How can we translate the best parts of the consumer mobile experience into the corporate world?

I think it’s complicated but the rewards are great, and here are my three top tips to achieving this:  [Read more...]


Infographic: better mobility means better business

Mobility has a massive impact on business. Our mobile devices have become remote controls for our lives and this at-home experience has raised our expectations of the workplace — many employees want ‘complete flexibility’ over when and where they work. While this can be used to streamline processes and get people working when they’re most productive, it can also bring you closer to the customer.

Being flexible has many benefits for both the employer and the employee — 83 per cent of companies expect to see their employees’ productivity rise with better mobility. This handy infographic is packed with stats showing you how better mobility means better business. [Read more...]

Steve Gillies

When flexible working requests flood in, how will employers adapt?

By Steve Gillies, Transformation Consultant, BT

Last week I wrote about the UK Government’s extension of the right to flexible working arrangements from those working in care or child care to every employee across the country. Over 20 million employees can now request one of several flexible working arrangements like job sharing, working from home or tailored hours.

This is a significant legislative change and employers are understandably concerned about how to respond. It’s not just the potential volume of requests that is worrying, but also how to arrive at the best outcome for all parties involved. How can employers ensure that responses are legitimate, consistent and equitable? Employers also have a lot to gain, so how do they make sure they can benefit from flexible working? [Read more...]