by Geert Tilborghs, Corporate Communications KBC
When was the latest major shift in IT? When we started having digits instead of pointers on our watches? Despite all evolutions since ‘digital’ came around, the real changes are happening now and it’s not about technology in the first place. It’s about the information in information technology.
The IT focus is shifting to the business and customer value. Towards the true meaning of information technology: managing information, making it available, turning it into insights and using it in collaborative ways. Information in human context.
Knowledge workers at KBC expect tools and platforms that allow this type of folksonomy creation throughout the workplace. Younger generations will introduce new technologies and expectations themselves. The IT department needs to get ready to support this drive for innovation, another meaning of the I in IT. Denying its existence (or its value) will not work, nor will strict guidelines that forbid innovation: the digital natives are likely to “vote with their feet” and try to find solutions elsewhere. [Read more...]