By Lucy Cowcill, head of communications, BT Global Government and Health
For many years, if a frontline or operational worker in the public sector asked their IT team for the latest new widget, they were told no. IT projects were often centrally run, done to an organisation and not with them and not user led. In those days, you didn’t ask, because you didn’t get.
But times are changing.
IT teams know they can do more to help transform the way that services are delivered, improving the experience of the patient or citizen and cutting costs for the organisation, by thinking more creatively. [Read more...]