In the mobile age it’s no surprise that retail banks are seeking smoother, smarter ways for their tech-savvy customers to manage their money. But for banks looking to raise their game, the challenge is less about building new platforms for banking, and more about convincing people that mobile banking is secure.
Findings from Smart Service — online research commissioned by BT in Spain, Hong Kong, the UK, France, Germany and the USA to track consumer attitudes to retail banking in the digital age — suggests that some regions are more wary of embracing services like mobile banking than others. US customers, for example, are among those that need convincing the most. [Read more...]