Hortolândia Data Centre to offer Cloud Based Services on a Global Scale

BT announced in March 2011 the expansion of its data centre in Hortolândia (São Paulo State, Brazil), designed to meet the increasing demands of large organisations for virtualisation and cloud based services. Located in one of BT’s global operations centres, the expansion of the Hortolândia facility will make BT’s Virtual Data Centre service available to global clients and provide them with Infrastructure-as-a-Service (IaaS).  [Read more...]

Managed voice services offering Freephone and other number options, plus innovative features to optimise service levels and reduce costs

BT recently announced the launch in Latin America of BT Global Inbound Services (GIS), a managed voice solution designed to help businesses and contact centres to improve efficiency as well as customer service. BT, which provides services in over 170 countries, now has three new Points of Presence in Argentina, Brazil, and Mexico. This will enable customers to benefit from the BT GIS platform allowing organisations to cost-effectively handle large volumes of incoming calls in multiple countries and intelligently routing them to boost productivity and enhance customer experience.  [Read more...]