Now more than ever you face pressure to reduce both capital and operational expenditure. The need to innovate more rapidly and grow your business compounds the challenge. Optimise your network operations and accelerate service innovation across the board with our portfolio of managed services.
As an operator you need to do more with less
Introducing new services, generating new revenues and delivering cost efficiencies across your businesses is a continuous challenge. But the budgets aren’t there for costly new service development and the market is now moving too quickly for traditional approaches of building telecoms support systems. Speed of deployment is more critical than before and, throughout the history of telecoms, speed has always come at a cost.
As an operator you need to look outside your own businesses for means to achieve these objectives within your specific constraints on time and investment. You need to take a closer look at options you may previously have considered and discarded.
Among these options are managed services, where an external provider delivers a network, service or portfolio under contract. With managed services you can realise a range of benefits, including reduction of required capital expenditure, significant savings in operational costs, accelerated innovation and easy entrance into new markets or customer segments.
BT has a track record of delivering those advantages to our wholesale customers to help them succeed. Based on our experience both in the UK and in global markets we offer you a strong portfolio of managed services ranging from voice to data to consultancy, helping you meet your challenges.
Managed services deliver tangible benefits
First, managed services can reduce capital expenditure by avoiding costly engineering of solutions in-house and sourcing them flexibly instead. As a managed services provider, we can work alongside your team so you benefit from tapping into the BT experience to replicate our proven operational blueprints.
This managed services approach enables you to focus the freed capital on your core business and customers. You can move away from capital-intensive approaches with the associated risk to return on investment.
Pay-as-you-go managed-services models are more closely aligned to the revenue you generate and avoid underutilisation of your infrastructure, while offering the required scale for growth.
Second, managed services propositions are not just about refocusing your capital. They can also offer you substantial savings on operational expense (OPEX) by improving your running cost base, reducing requirements for staff and making your existing staff more productive.
Greater productivity is equally important to growth scenarios for new service launches in emerging markets and for legacy situations in mature markets. You can reduce OPEX through consolidation of your existing carrier relationships and management of technologies and infrastructures.
Further, managed services offer greater flexibility than building and operating solutions in house. They enable optimisation of the cost base over the time of the contract, leading to lower total cost of ownership (TCO) and improved return on investment.
Third, beyond addressing your requirements to reduce capital and operational expenditure, managed services can help you to innovate faster and grow your businesses. Taking advantage of BT’s global know-how and capabilities enables you to enter geographies outside your footprint with relative ease and without the need to build new resources. And white-labelled managed services give you immediate access to new customer and market segments without the requirement to build your portfolio yourself.
Fourth, managed services can provide you with enhanced customer experience and improved quality through access to proven systems, processes and industry best practise from BT, and also via knowledge transfer and our scalable platforms.
Last, through accelerated technology migration backed by managed services, you can benefit sooner from your transformation to IP, giving you an advantage in your competitive positioning and overall evolution.
BT Managed Services for Global Telecom Markets
The BT portfolio comprises solutions enabling you to achieve benefits of reduced capital and costs, enhanced flexibility and accelerated innovation. All our offers capitalise on the experience BT has gained in the UK and around the world by managing major long-term managed services contracts.
Our managed services portfolio includes Global Inbound Services for operators who want to enhance their portfolio for corporate customers with advanced contact centre solutions. They can also help optimise your existing call centre set-up, including technology refreshment if you need it.
On Demand Compute, our virtual data centre offer, is a managed service enabling you and your customers to benefit from cloud-based computing, storage and security, with a high level of automation that significantly reduces total cost of ownership.
BT Managed Voice and Network Services encompass optimisation, operation and sourcing of various aspects of your voice and data networks, with options such as Legacy Network Optimisation.
Illustrating the breadth of the BT offer, the managed services portfolio offers Subsea Cable Management with services for building and managing your subsea cable infrastructures, in emerging markets, for example.
BT Managed Voice and Network Services also include tailored solutions for international voice and data networks.
Optimise your voice and data services and your field force
BT International Voice Optimisation Service provides a three-phase approach to assessing your current international voice business and developing your IP strategy.
The first phase involves analysis of the state of the key areas: product, sales and marketing, commercial management, network management, and billing and settlements. Analysing organisation, process, systems and key performance indicators against best practice delivers an optimisation plan for the business.
The second phase includes development of a financial baseline for the international voice business and produces a TCO financial model with recommendations for implementing it. It also covers voice traffic and revenue analysis.
The final phase moves from planning to solution, backed by managed voice and voice outsourcing services from BT. One option is outsourcing elements of your legacy international operations to BT and its partners. The focus is delivering key operational benefits while moving towards an IP future with BT as your partner for international IP voice traffic.
BT Mobile Network Optimisation , another Managed Voice and Network Services proposition, is receiving a lot of market interest.. All 2.5G-, 3G- and LTE/4G-based services comprise a complex set of components that require enhancement to deliver the best quality at the most favourable cost. So you have to optimise to operate effectively.
3G networks often suffer from silo-based planning; inefficiency can result from configuration of network elements in isolation. You can benefit from improved measurement of traffic flows through the 3G service. With sophisticated techniques you can analyse and optimise your network topology and configuration and implement end-to-end planning and modelling.
By choosing managed services from BT, you can access BT’s experience and vendor-agnostic approach to deliver quality and performance improvements in your mobile networks. BT can help you meet the challenge of growing data traffic and offer your customers an excellent service experience.
A further managed service that directly impacts your customer service performance and benefits your bottom line is BT Field Force Optimisation. Drawing from the experience of managing its own 25,000-person field force, BT can optimise the way you manage your off-site employees to maximise productivity and generate significant savings.
BT Field Force Optimisation enables you to schedule your staff and equipment in the field effectively so you can provide your corporate and consumer end users with customer service backed by the right skills in the right place. Typical results include a reduction in operational cost of on-average 15% because fewer administrative people are required. Automated intelligent scheduling increases productivity by reducing idle time and assigning jobs based on the nearest location. As the field force responds more quickly and is more likely to provide a lasting fix, customer service and customer loyalty improve. In addition, you can achieve reductions in fuel usage, carbon footprint and fleet size.
Why BT?
These BT propositions form part of the BT Global Telecom Markets managed services portfolio designed to enable you to stay competitive and optimise your businesses.
BT is constantly enhancing this portfolio with a strong roadmap behind it. Our stability both from the financial and operational perspectives make us your ideal partner for sourcing through managed services. We are an operator who is truly global and at the same time has the local footprint to help you in your chosen markets.
You can benefit from the experience and track record that BT has established from its own operations and from furnishing managed services to other telecoms providers.
By adopting a managed services approach, you can achieve the benefits of more flexible and agile sourcing. You can address your operational and capital expenditure challenges while you accelerate the development of new revenue-generating services.
You can optimise your operational cost base, focus your capital where it matters most and position yourself for growth and service innovation to succeed in the market place.
For further information, please contact: globaltelecommarkets@bt.com or visit www.bt.com/globaltelecom
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