As your customers, today’s enterprises are under significant pressure to improve contact center efficiency and reduce costs while meeting increasing consumer demand for superior service. Their end-customer interactions need to be handled intelligently if their organization is to increase customer loyalty and maximize effectiveness from existing resources. As a result, your corporate customers look to you to provide them global inbound voice services to enable them to succeed and grow business. With BT’s Global Inbound Services, we offer you a wholesale based white-labelled solution to enhance your portfolio accordingly.
With this Premium service offering you can enable your corporate, MNC and enterprise customers to optimize their service levels and reduce their costs by routing callers around the globe to the most appropriate agent or automated solution to handle inquiries. Reliability is an imperative – no matter where the calls originate from, or where they are answered. With you offering them BT’s Global Inbound Service under your own brand, they can harness the reach, intelligence and reliability of BT’s global network to improve their inbound call management and serve their end-customers more efficiently. [Read more...]