By Peter Gunning, Identity Management Consultant, BT
Earlier this year I mused on why most consumers don’t take online security more seriously, even when transferring funds using internet banking. I suggested that part of the relaxed attitude was due to the widespread belief that any losses incurred through online fraud will simply be repaid. In the case of BancorpSouth vs Choice Escrow, that belief was contradicted. The judge sided with the bank’s view that the customer was liable for losses they had incurred because they had turned down an authorisation system that had been offered to them. One of my conclusions was that consumers cannot rely on the law being clear and consistent.