UK Large business & public sector
What is the relationship between Dolly Parton, Dilbert, Dr. No and the future of work? At the BT Business Day 2012, Nicola Millard explained it in her presentation about the future of work.
Nicola Millard reminded us how important it is to have a balanced communications diet in a world where, during an average working day, we are interrupted every 3 minutes.
Nevertheless, technology is clearly changing the ways we work and extending the office in the networking enterprise. [Read more...]
As mentioned in a previous post, Deutsche Post DHL conducted a study into what our world could be like in 2050 and what the implications could be for the logistics business.
At the BT Business Day 2012, VP Solutions & Innovation Steffen Frankenberg presented the results. Steffen explained why it’s important to try to predict future trends and scenarios, even if the future can not be predicted.
To conduct the scenario study, Deutsche Post DHL involved external experts and followed a methodology to develop potential scenarios and their implications. [Read more...]
Jeroen Tas, EVP and CIO at Philips, gave a great presentation at last week’s BT Business Day. One of the company’s missions: improve the lives of 3bn people by 2025.
Philips is a company in flux. Here’s a global multi-business unit organisation that has to embrace a dynamic new world of connected consumers and connected products.
It is a company that is building global value chains and platforms that are easy to customise to local conditions. And it is a company that is undergoing a major transformation, moving from a product-driven organisation towards a market-driven one. Jeroen Tas explains what this all means for IT. [Read more...]
At the BT Business Day 2012, Luis Alvarez, BT President for EMEA and Latin America, talked about Glocaland: be global but act, deliver and understand local.
Luis explains why the current wave of globalisation is different and elaborates on concepts such as Glocal Markets, Glocal Sourcing and Glocal Talent.
First of all: what is Glocaland? Luis Alvarez: I like to call our business environment ‘Glocaland’ to emphasize how extraordinary it has become, almost as if it were a new planet. Think about it. In one sense our world has become completely borderless – we’ve become so well connected, that the world has become rather small. [Read more...]
One of the speakers at the BT Business Day Benelux 2012, was Forrester Research Director Pascal Matzke. Matzke argues that the ICT landscape is undergoing a major shift in focus from systems of record to systems of engagement. Pascal explains what he means by that and what the implications will be for the CIO and the vendor-customer relationship.
In his research, Pascal Matzke writes about the dawn of a new era and the increasing importance of ‘systems of engagement’. Pascal explains what he means by that.
Pascal Matzke: Historically the technology industry has undergone a series of major transformations as a result of new disruptive innovations. In the past these transformations happened one after the other, leaving room for digestion and growth, while today we are facing several major technology disruptions –mobile, cloud, big data, social media–simultaneously. That is new. [Read more...]
At the 2011 BT Business Day, Mark Schepers of Carglass® Netherlands, explained how his company accelerated growth by going beyond customer expectations. In this post, we look more in depth at the inside story of this leading Dutch vehicle glass repair and replacement company.
Carglass® has around 800 employees looking after customers around the clock, operating from 54 customer drop-in service centres and 200 mobile units spanning the Netherlands.
Vehicle glass repair and replacement is a demanding business. Customers want instant service, to get them back on the road as quickly as possible. And with tens of thousands of glass combinations stock management is critical, demanding foolproof communications. [Read more...]
Last week’s first BT Business Day had a theme: ‘Beyond expectations’. The Amsterdam event itself was beyond expectations as well.
Great speakers and visions, the results of our IDC research ‘What’s on the mind of the CIO’, inspiring interactive roundtable sessions and, most of all, a great exchange of thoughts with all the customers and other people that made this first BT Business Day an unforgettable one. [Read more...]
One of many topics that will be debated at tomorrow’s BT Business Day is the growth in the Asia Pacific economies that offers huge possibilities for businesses.
Last month I moderated the annual IAB Belgium conference where one of the speakers was Eric Phu, VP Greater China at marketing company Tribal DDB, who gave an overview of the Chinese ‘digital society’. The shear numbers Eric showed were mind blowing. [Read more...]
More than 80% of BT’s global customers are expanding in Asia. So is BT. Tim Harris, VP of Strategy and Business Development for BT Asia Pacific, explains. Tim is one of the speakers at the BT Business Day.
The Asia-Pac region is at a pivotal point in its development at present. While the U.S. and Europe are still struggling to recover from the economic crisis, the economies of Asia Pacific are racing ahead. China is already the second largest economy in the world and is expected to become the largest by 2020. India too will gain in importance as its population size overtakes China’s by 2030. [Read more...]
Customer Experience Futurologist Nicola Millard creates a new white paper. Clouds, Crowds and Customers: Doing Business as Unusual.
Future business is being shaped by a unique set of pressures. In addition to a challenging economy and shifting political policy, we have interesting changes in customer behaviours and demographics, crowd behaviours enabled by social technologies and new networked technologies and infrastructure: Clouds, Crowds and Customers.
You can download this 20-pager for free here.
Nicola is also one of the speakers at our BT Business Dayon June 15th in Amsterdam where you can meet here in person.
