Nicola Millard

The reinvention of the office: does distance still matter?

By Nicola Millard, Customer Experience Futurologist BT

Technology seems to be heralding the death of distance as we become untethered from our desks by a combination of mobile technologies, connectivity and cloud. Packed commuter trains and rush hour traffic jams show us a different picture. Maybe work hasn’t changed as much as the digital revolution initially promised and distance does still seem to matter.

The truth is that co-location may look like an easy solution for fostering collaboration but it doesn’t guarantee it. It is just as easy to feel isolated in an office as it is working from a remote location and the people just five bays down might just as well be on the moon to people in many offices. [Read more...]

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Infographic: better connection makes better business

Connectivity is crucial for businesses; it increases productivity and cuts business costs. That’s why we teamed up with Message Stick, a niche technology service provider, that was established nine years ago to promote the connection of the indigenous Australian community with Australian and global businesses. Have a look at our infographic to find out all the ways we helped Message Stick to create better communication and transform these businesses for the future: [Read more...]


A Collaborative Mind-set

By Rehan Khan, Regional Consulting Director, BT MENA

We strive to be effective executives and managers, but what does that mean?

In answering this question, management thinkers have tended to focus on one particular aspect of managing. So Henri Fayol, the “father” of industrial management, says it’s about controlling. Tom Peters emphasises doing – “Don’t think, do” he extolls. Michael Porter prefers to equate managing with analysing. Warren Beavis likes to focus on leading and Herbert Simon on decision making.

We know that effective managing isn’t one of these things but all of them. What’s more we know managing is rarely well-structured and orderly. Rather it takes place in a spontaneous manner, with plenty of interruptions, changes of direction; in fact there is more reacting than initiating. [Read more...]

Kate Ross

What’s holding UK plc back?

For a long time, we’ve been contending with nothing but doom and gloom stories about the global recession. We’ve been waiting patiently for things to pick up, and now it seems like they’re beginning to.

In a report published recently by the Office for National Statistics, figures show that the economic growth for the UK is starting to get back on track. In 2013, UK GDP grew by 1.9 per cent — the strongest rate since the recession took hold in 2008. [Read more...]

Kate Ross

The journey to cloud: who can show you the way?

In Marcus Hickman’s previous article, we looked at the business case for cloud, and how implementing a flexible and secure cloud solution can lead to increased productivity and more effective collaboration within your organisation. He opened with a statistic from our ‘Digital Dislocation in the Workplace’ research with Cisco, which states that while 85 per cent of IT decision makers want cloud in their workplace, only 34 per cent actually have it. So, why is there this difference?

The recent economic struggle has long-reaching consequences that will no doubt impact on the confidence of organisations, causing them to think twice about implementing new technologies. But it’s more than that. Implementing cloud technology can be a perilous journey. The thought of putting our data onto a shared resource can seem terrifying. How do you make sure that everything remains secure? How can you control the access to the networks so that only certified personnel can gain access? By choosing a cloud partner who has experience in these areas, you can minimise some of these worries.  And in our research, we found that 69 per cent of those asked believed that it is better to deal with large, well-known brands for cloud services. You need to know that whoever your service provider is, they are going to be dependable, even in the face of adversity. [Read more...]