Discover how Etisalat became more mobile, more competitive and enjoyed more savings by transforming its workforce management.
When you want to achieve world-class customer service the last thing you need to deal with are paper-based processes which slow your workforce down. Why waste valuable time and money on an outdated process that doesn’t allow you to meet customer demands?
Etisalat, the largest carrier of international voice traffic in the Middle East and Africa realised that their workforce management drastically needed to change. [Read more...]