Our Summit clearly identified an important tension: IT users expect an innovative experience; yet IT budgets are under constant pressure and threat of reduction. How do we square this always tough and occasionally vicious circle? We asked our technology leaders how they currently view outsourcing. Is it a way to pursue innovation and best practice? Or is it primarily about cutting costs?
Their response? Split almost exactly down the middle: 49 per cent consider outsourcing is about “access to excellence”; 51 per cent believe it’s about “cutting costs”. [Read more...]