biometrics technology

Touch and pay allows shoppers to leave their wallets at home

By: Tausif Awan, Commercial Director, BT Payments Solution

You’ve rushed out, spent an age in the supermarket getting all your shopping, queued at the till and when the cashier asks you to pay you have the sudden mental image of your wallet. It’s at home of course, or in your gym bag. Or on your desk at work — it’s basically anywhere other than where it should be. We’ve all been there haven’t we?

Thanks to new finger vein technology, you could still take home that shopping. All you have to do is insert your finger into the reader, and you’ve paid — just like that. No change to fuss over. No card to authenticate. It’s also something that’s totally unique to them; it can’t be cloned or stolen. [Read more...]

Gary Sharp

Our top 12 retail case studies

By Gary Sharp, Vice President – Retail and Services Sectors & UK Business Development, BT Global Services.

At Christmas time, shopping is something that is at the forefront of everyone’s minds. The packed high street, the mad rush, the never-ending wish lists from your nearest and dearest; retail is a huge portion of what makes Christmas, Christmas. [Read more...]

Nicola Millard

Connecting doors in the omni-channel maze

By: Nicola Millard, Customer Experience Futurologist BT

Shopping is, for the most part, still a contact sport. When it comes to advice seeking, bagging a bargain and ensuring the item you want is in stock, online retailers often have a distinct advantage over traditional stores.

Online shopping has changed people’s perceptions of service, value for money and convenience. Search engines have made the world our shop window, social media has become our source of trusted advice and smart phones have given us superpowers that blur the lines between the physical and the virtual. [Read more...]

Nicola Millard

Strictly social

By: Nicola Millard, Customer Experience Futurologist BT

Winning the ratings battle night after night, it’s clear that Strictly Come Dancing is a telly staple for the near future. But what do Strictly and corporate social media have in common? Well, more than you might think. I’ve found eight ways in which the two are remarkably similar. [Read more...]

Everyday Lives

Out of stock, out of mind

Welcome back to retail 25:25 — our focus on the 25 technologies that retailers will be utilising in the next 25 months to improve the way they work and the service that they provide to their customers.

Today we are looking at supply chain and the importance of creating a consumer-orientated, omni-channel supply chain. [Read more...]