The bank branch continues to be reviled by its detractors. Is there a future for the bricks and mortar channel?
Bankers reporting a decline in customer branch visits should hardly be surprised. The majority of UK branch customers are still being faced with an unwelcoming transaction-shop environment, staff with poor interpersonal skills, and clumsy corrosive sales tactics. Even the rigours of contact centre IVR (Interactive Voice Response) must seem like a better alternative, and internet banking avoids all. [Read more...]