The future customer experience of travel.

By Sarah Moseley, Head of Customer Innovation, BT.

In this digital age, changing consumer expectation levels have created new challenges and opportunities. One industry that’s particularly changing is the aviation industry, where technology-led innovations such as online bookings, self-check-in, and electronic boarding passes, have already transformed the customer experience.

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A floating branch on the Amazon

How digital transformation improves lives in Latin America.

The Fourth Industrial Revolution will see digital technology improve lives around the world. Discover how we’re bringing this change to Latin America.

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Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Summer is coming. Is your airline ready?

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Summer is just around the corner — and, with it, comes a huge increase in passenger numbers. Discover the simple online tool that’ll help you meet demand.

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Retail consumer image from digital retail infographic

Spinning the plates: why data analytics drive the digital store.

By Alison Wiltshire, Global Practice Lead, Retail and Consumer Goods, BT.

Retailing has always been a bit like the old circus trick of keeping lots of plates spinning at once. Only in the digital age, there will be many more plates and they’ll spin much faster. Retailers are going to need real time data and a continuous thread of insight so they can understand what’s going on, what’s working well and what needs urgent attention.

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Scales image from Ovum digital insurance white paper

Challenges the insurance sector faces in 2017.

As the insurance industry makes the shift to digital, customer service and business agility are increasingly important in order to stay ahead of the competition.

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