Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Summer is coming. Is your airline ready?

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Summer is just around the corner — and, with it, comes a huge increase in passenger numbers. Discover the simple online tool that’ll help you meet demand.

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Aeroplane image from BT Airlines infographic

How to overcome competition in the aviation industry.

The aviation industry is more competitive than ever before. Here’s how airlines can use the latest technology to gain the edge over their rivals.

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Chet Patel, Head of Propositions and Portfolio

How tomorrow’s tech will transform airline contact centres.

By Chet Patel, President, Global Portfolio and Marketing, BT.

Providing a great customer experience is vital for airlines trying to attract passengers. Here’s how the technology of tomorrow will help them do just that.

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Why Black Friday is still happening for contact centres.

By Katie DenisonHead of Unified Communications and CRM Marketing, BT.

Service peaks like Black Friday and Cyber Monday hold valuable lessons for contact centres. Here’s why every day should be a Black Friday…

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How to call Black Friday a win for your contact centre.

By Kate Denison, Head of Unified Communications and CRM Marketing, BT .

The answer to some of the Black Friday frenzy lies in putting the right cloud-based tools in place for your contact centre. Here’s how to get ahead. [Read more…]