Chet Patel, Head of Propositions and Portfolio

How tomorrow’s tech will transform airline contact centres.

By Chet Patel, President, Global Portfolio and Marketing, BT.

Providing a great customer experience is vital for airlines trying to attract passengers. Here’s how the technology of tomorrow will help them do just that.

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Valentine's Day video call

This Valentine’s Day, tech’s helping couples connect around the world.

Valentine’s Day is a romantic celebration for many across the world. But what about those who are, quite literally, across the world from one another? 

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Keeping it cool: real-time data and supply of ice cream.

By Neha Agarwal, Global Proposition Director, Asset Visibility Solutions, BT.

New flows of data will help consumer packaged goods (CPG) companies monitor the quality and supply of perishable products — right up to the point of purchase. [Read more…]

Why you need to make the most of mobility.

What do major business deals and Angry Birds have in common? You can complete them both from wherever you are, using the latest mobile technology…

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Taking the risk out of acquisitions.

There’s more to mergers and acquisitions than due diligence. Here’s why it’s also vital to examine the compatibility of systems and business processes. [Read more…]