Keeping it cool: real-time data and supply of ice cream.

By Neha Agarwal, Global Proposition Director, Asset Visibility Solutions, BT.

New flows of data will help consumer packaged goods (CPG) companies monitor the quality and supply of perishable products — right up to the point of purchase. [Read more…]

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Digitising retail store operations for greater customer satisfaction.

By Alison Wiltshire, Global Practice Lead, Retail and Consumer Goods, BT.

Physical stores are beginning to catch up with what today’s digital consumers want, but failing to integrate technology solutions is holding them back. [Read more…]

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Clicks, bricks and Saint Nick: Christmas shopping in the digital age.

By Alison Wiltshire, Global Practice Lead, Retail and Consumer Goods, BT.

If the recent cold snap wasn’t enough, the invasion of mince pies onto supermarket shelves and the appearance of festive jumpers, signals that the build-up to Christmas has begun.  But while retailers launch their heart-warming TV ads wishing for busy and crowded stores, some of us find the prospect of Christmas shopping more of a nightmare. [Read more…]

Why digital sales associates are vital to the future of retail.

By Alison Wiltshire, Global Practice Lead, Retail and Consumer Goods, BT.

Today’s digital consumers want shopping in a physical store to be more like it is online — engaging, convenient and personal. Find out how to achieve this. [Read more…]

Building the digital store with seamless customer engagement

Alison Wiltshire, Global Practice Lead, Retail and Consumer Goods, BT.

When it comes to the struggles of the bricks and mortar retailer, the popularity of online shopping has a lot to answer for. Not because of sales lost – after all, ninety per cent of all retail sales transactions still happen in a physical store . But because online and mobile channels have significantly raised the bar, have lifted customers’ expectations of what shopping should be like. [Read more…]