Aeroplane image from BT Airlines infographic

How to overcome competition in the aviation industry.

The aviation industry is more competitive than ever before. Here’s how airlines can use the latest technology to gain the edge over their rivals.

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Chet Patel, Head of Propositions and Portfolio

How tomorrow’s tech will transform airline contact centres.

By Chet Patel, President, Global Portfolio and Marketing, BT.

Providing a great customer experience is vital for airlines trying to attract passengers. Here’s how the technology of tomorrow will help them do just that.

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Why a cloud-based contact centre is just the ticket.

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Hosting contact centres in the cloud helps airlines make customers happy. Here’s how it also cuts costs significantly — without compromising service. [Read more…]

Fly high with the right customer contact strategy.

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Smart airlines know happy customers are the key to success. So they’re using their contact centres to make sure customers enjoy a fantastic flight experience. [Read more…]

Rhoderick

It’s time for airlines to take off into the cloud.

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

The Internet of Things is transforming travel, giving airlines a bird’s-eye view of their operations, and helping to create a better experience for customers.

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