The future customer experience of travel.

By Sarah Moseley, Head of Customer Innovation, BT.

In this digital age, changing consumer expectation levels have created new challenges and opportunities. One industry that’s particularly changing is the aviation industry, where technology-led innovations such as online bookings, self-check-in, and electronic boarding passes, have already transformed the customer experience.

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Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Summer is coming. Is your airline ready?

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Summer is just around the corner — and, with it, comes a huge increase in passenger numbers. Discover the simple online tool that’ll help you meet demand.

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Aeroplane image from BT Airlines infographic

How to overcome competition in the aviation industry.

The aviation industry is more competitive than ever before. Here’s how airlines can use the latest technology to gain the edge over their rivals.

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Chet Patel, Head of Propositions and Portfolio

How tomorrow’s tech will transform airline contact centres.

By Chet Patel, President, Global Portfolio and Marketing, BT.

Providing a great customer experience is vital for airlines trying to attract passengers. Here’s how the technology of tomorrow will help them do just that.

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Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Why a cloud-based contact centre is just the ticket.

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Hosting contact centres in the cloud helps airlines make customers happy. Here’s how it also cuts costs significantly — without compromising service. [Read more…]