Steve Kelly, General Manager Asia Pacific, North America, Middle East and Africa, BT GTM

From the desk of Steve Kelly: GTM in North America

GTM had a great experience at International Telecom Week (ITW) this year.  More members of our team attended than usual and our customers were happy to see us there in force.  I am proud of the positive feedback we received from our customers on the BT Global IP Exchange and I’d like to share some of it with you. If you’re considering IP interoperability providers, these comments may help you decide on BT.

At least half a dozen said we are the fastest large company to work with, especially with regard to network interconnect.  Some customers say they are reducing their existing supplier base in favour of sending more traffic via BT. 

Another US carrier said that the BT International Network Management Center is one of the best: quick, responsive and easy to work with.

Several customers said our sandbox testing is rather involved, but agreed that it serves a purpose as it makes deployment very smooth and minimizes or even eliminates trouble tickets.

Return traffic is critical to at least half of our IP Exchange customers.  Recognizing this demand, we’ve put it on our roadmap and have already rolled it out on trial basis to a small number of accounts.

Several customers commented on our rates, which they see as providing value for money, and competitive or comparable to the rates of other GIPX providers.

Our Global IP Exchange was the main topic on the agenda at ITW but other services also came up.  You may be interested in them, too.

If you’re looking for Multi-Protocol Label Switching (MPLS) service, BT IP Connect Global is state of the art in IP virtual private networks. It provides the performance, reliability, and security of a leased-line network with the any-to-any scalability and flexibility of an IP network.  It can deliver mission-critical data applications with strict performance standards.  It can also provide multimedia and business-quality IP Voice, as part of a converged voice and data solution.

BT is the global leader in international MPLS.  Our IP Connect Global is accessible from 197 countries and territories through a wide variety of access technologies, ranging from DSL, HVPN and leased lines to Ethernet. And we continue to improve our product.  So whether you’re working on a customer project or an extension of your own MPLS product, contact us to find out how BT can help you broaden your reach and strengthen your portfolio of customer-centered enterprise services.

If it’s conferencing you want, BT just announced ambitious growth targets for its US conferencing channel partner program. In the words of Tim Passingham, BT Conferencing general manager for the Americas, “I believe no other provider can match BT’s video managed service expertise.”  He said that BT’s conferencing channel partner program enables partners to generate new revenue and profits quickly with a relatively low investment.

We’re also expanding our Contact Center portfolio for the US. The newest addition to the portfolio is a cloud-based IP contact center service based on Cisco’s Unified Communications and Collaboration technology (UCC).

And we can help you with IP Address space, DNS, DHCP, and transition to IPv6.  Every IP network manager, from enterprise network engineer to operations technician, has to track IP addresses and assign them according to a strict inventory and assignment process. This IP address inventory drives the configuration of deployed DHCP and DNS servers running throughout the network, which automate address assignment and resolve domain names for clients.

Enterprise network managers who use spreadsheets or server-by-server configuration methods run the risk of mistyping information or provisioning inconsistently on different servers. The multi-step manual method also delays provisioning by requiring multiple people to enter similar data in multiple systems.

BT Diamond IP products and services automate and integrate IP management, DHCP configuration and management, and DNS configuration and management.

Managing these critical and tightly integrated functions requires a powerful and flexible solution.  This is what our industry-leading Diamond IP portfolio offers.

For more information about Diamond IP solutions from BT, please see our website.

You may also be interested in watching the video of our World IPv6 Day webcast, where BT joined Ovum in presenting the results of our annual survey of your thoughts and plans for IPv6.  The webcast leaders also discuss the key issues we all face as we move to it and recommendations from our experts on how to address them.

If you would like more information about any of these subjects, please contact me. I would be delighted to hear from you.

Before I sign off, I’d like to highlight some other articles in this issue of Global Telecom News.

In her column “Business insights from Beatriz”, our managing director writes about some of BT’s achievement in our 2011-12 fiscal year, our Global IP Exchange and our Wi-Fi capabilities.

In “Let’s talk Voice”, Mike Bygate, GTM business development manager, points out how many different types of service providers are using our Global IP Exchange to meet their varied business needs.

See Spotlight on BT products and services to learn how you can “Seize the SMS revenue and margin opportunity with SMS Hubbing”.

Learn about our new portfolio of BT Assure managed security services in “Rethink the Risk”.

Again, if you would like more information about any of our services, don’t hesitate to contact me.

Best regards,


Steve Kelly

General manager

BT Global Telecom Markets (GTM)

Asia Pacific, North America, Middle East and Africa


Steve Kelly is general manager of Asia Pacific, North America, Middle East and Africa for BT Global Telecom Markets (GTM).

When he joined GTM in 2007 Steve returned to BT, where he had worked in the early 80′s prior to its privatisation. Back then he spent 14 years in many different roles, the last one in Carrier Services; this division is now known as Global Telecom Markets, so he has come full circle.

In the nearly 10 years he was away from BT, Steve worked in Worldcom/MCI/Verizon, where latterly he was vice president of their global accounts organisation for EMEA. In his 25+ years in the telecommunications industry, Steve has held positions and gained knowledge and expertise in sales, mobile, international, global accounts and international carrier services.

In his spare time Steve enjoys sports such as running, tennis and golf.

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