BT to help Williams Martini Racing accelerate team communications

BT branding on cars and within the team environment following strategic technology partnership

BT has agreed a multi-year strategic technology partnership with the Williams Martini Racing Formula One team.

The Williams Martini Racing team will use BT’s high performance network services globally, facilitating secure and high speed communication as well as effective collaboration.

[youtube]https://www.youtube.com/watch?v=sk4zB-_wM9U[/youtube]

The team’s fixed and mobile voice needs will be brought together by BT into a single service, hosted in the cloud and delivered globally on a wide range of devices. [Read more…]

Case study: BT helps Etisalat transform customer service

Headquartered in Abu Dhabi, United Arab Emirates, Etisalat is the largest carrier of international voice traffic in the Middle East and Africa, and the twelfth-largest voice carrier in the world. Improving the efficiency and productivity of its field technicians was fundamental to achieving Etisalat’s goal of world-class service for its customers.

Drawing on its own experience of field-force automation, Etisalat selected BT as a partner to support work transformation by introducing a workforce management solution in just 12 months. The solution replaces manual, paper-based processes with automated job scheduling, centralised information and comprehensive reporting.

New standards of customer service are the result, along with a significant increase in the productivity of field technicians, plus big annual savings of operational cost. Read the full case study here.

BT smashes records helping deliver most connected games

BT on 11th September 2012 announced it smashed several records as it helped to ensure the London 2012 Olympic and Paralympic Games were the most connected Games ever. The company also set out how it has brought the excitement of the Games to a wider audience by hosting numerous free events that attracted millions of fans.

These activities have been noted by politicians and business leaders who named BT as the company that has provided the greatest corporate contribution to the success of the Games (independent research by TLG/Populus) and second in terms of greatest positive change to reputation as a result of its sponsorship.

BT, as official communications services partner of London 2012, played a vital role by delivering a flawless infrastructure with a capacity that dwarfed those of previous Games.  Years of planning went into ensuring the Games ran smoothly with BT staff putting in more than a million man hours of work. [Read more…]

Case Studies: Customers share their experiences with BT Global IP Exchange

If you have read the articles or whitepapers about the BT Global IP Exchange (GIPX) on this blog, you may have asked yourself, “What can the GIPX do for me and my company?”

Two of our customers may help you answer that question by telling you what it does for them and their businesses:

BT Global IP Exchange helps reseller improve voice quality and service reliability for customers calling Africa and beyond  [Read more…]

Field Force Automation Consultancy helps Romtelecom improve productivity and safety of engineers

In 2010, Romtelecom appointed BT Telconsult to help it improve the productivity and working practices of its field engineering operations – perhaps the most important change project undertaken by Romtelecom for 10 years. BT Teleconsult drew upon BT’s acknowledged practitioner expertise and engaged the BT Field Force Automation team to lead the project.

Romtelecom is the leading fixed telephony operator in Romania, with around 70% of the market. In addition to traditional voice services, Romtelecom now supplies a range of broadband Internet, data and satellite TV services. Following Romania’s accession to the European Union in 2007, the company has undergone a major transformation to enable it to successfully meet the challenges of a more competitive telecommunications market.  [Read more…]