Chet Patel, Head of Propositions and Portfolio

How tomorrow’s tech will transform airline contact centres.

By Chet Patel, President, Global Portfolio and Marketing, BT.

Providing a great customer experience is vital for airlines trying to attract passengers. Here’s how the technology of tomorrow will help them do just that.

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Why a cloud-based contact centre is just the ticket.

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Hosting contact centres in the cloud helps airlines make customers happy. Here’s how it also cuts costs significantly — without compromising service. [Read more…]

Rhoderick

It’s time for airlines to take off into the cloud.

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

The Internet of Things is transforming travel, giving airlines a bird’s-eye view of their operations, and helping to create a better experience for customers.

[Read more…]