Terminator vs. Iron Man: is artificial intelligence going to take over the world?

By Dr Nicola Millard, Head of Customer Insight & Futures, BT Global Innovation team.

AI is a fascinating, complex and occasionally scary technology, with the power to change the world. Dr Nicola Millard gives her thoughts on its evolution.

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Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Why a cloud-based contact centre is just the ticket.

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Hosting contact centres in the cloud helps airlines make customers happy. Here’s how it also cuts costs significantly — without compromising service. [Read more…]

Rhoderick

It’s time for airlines to take off into the cloud.

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

The Internet of Things is transforming travel, giving airlines a bird’s-eye view of their operations, and helping to create a better experience for customers.

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Get inspired by the winners of the BT SME Awards.

By Will Pryke, Head of BT Infinity Lab.

Being involved in the BT Infinity Lab SME Awards is always inspiring, always surprising and always helps me put technology into a new context.

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