We helped retail giant Carrefour save almost £600,000 in seven months.

Find out how we helped Carrefour Argentina streamline sick leave procedures, reduce absenteeism and save almost £600,000* in just 7 months. [Read more…]

Fly high with the right customer contact strategy.

By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.

Smart airlines know happy customers are the key to success. So they’re using their contact centres to make sure customers enjoy a fantastic flight experience. [Read more…]

Siemens Healthcare — a palette with which to paint boundless omni-channel possibilities.

Siemens Healthcare provides diagnostic and imaging equipment to hospitals, and its customer care centre agents support the medical professionals who use the company’s equipment. But corporate acquisitions had brought a variety of telephone systems into its contact centre environment — limiting flexibility, functionality and business efficiency.

Handling around 400 calls a day from experts using the equipment, the customer care agents needed to be able to handle calls quickly and efficiently. [Read more…]

Why Etihad Airways enjoys flying in the cloud.

Successful business growth puts a strain on your contact centres. Our video shows how Etihad Airways overcame the issue using a hosted cloud-based solution. [Read more…]

Why we’re staying connected with Avaya.

By Julie Ulliot, Product Management, BT.

You know you’re serious about completing an exam when you take it from a hospital bed. That’s the kind of dedication we put into our partnerships. [Read more…]