Find out how we helped Carrefour Argentina streamline sick leave procedures, reduce absenteeism and save almost £600,000* in just 7 months. [Read more…]
By Rhoderick van der Wyck, Global Industry Practice Lead — Travel, Transport and Logistics, BT.
Smart airlines know happy customers are the key to success. So they’re using their contact centres to make sure customers enjoy a fantastic flight experience. [Read more…]
Siemens Healthcare provides diagnostic and imaging equipment to hospitals, and its customer care centre agents support the medical professionals who use the company’s equipment. But corporate acquisitions had brought a variety of telephone systems into its contact centre environment — limiting flexibility, functionality and business efficiency.
Handling around 400 calls a day from experts using the equipment, the customer care agents needed to be able to handle calls quickly and efficiently. [Read more…]
Successful business growth puts a strain on your contact centres. Our video shows how Etihad Airways overcame the issue using a hosted cloud-based solution. [Read more…]