Channelling financial services customers.

Consumers want to contact financial services providers via user-friendly tech. But the conversation won’t be one way. Find out why in our latest reports. [Read more…]

Digital Possible

The transformative power of digital technology.

The world is changing, and you don’t want to fall behind. Discover how technology can transform your organisation and help you reach your Digital Possible.

[Read more…]

Connecting the NHS with the cloud.

When Northern Devon Healthcare NHS Trust ran into problems with its IT helpdesk, it looked to innovative cloud-based services for the answer. [Read more…]

Follow the Omni-channel Yellow Brick Road.

By Dr Nicola Millard, Head of Customer Insight & Futures, BT Global Innovation team.

Dorothy from ‘The Wizard of Oz’ once wisely observed as she emerged into a Technicolour world that she “wasn’t in Kansas anymore” – and many retailers and banks in the high street seem to be emerging blinking into an Omni-channel world and thinking the same thing. [Read more…]

Self-service that’s more than par for the course.

Kerry Johnson, Unified Communications Senior Product Manager.

People are used to having the best communications at their fingertips — and there’s no reason you can’t give your customers the same. [Read more…]