People say there’s no such thing as Santa Claus, but we know better. Here at BT, we’ve been given a sneak peek into what he gets up to at this time of year, and we can tell you: the normal old fashioned view of him is very much outdated. Forget open fires and one-room workshops: Christmas is a 21st century global business, and Santa himself is CEO.
By Simon Ormston, Head of Utilities, BT Global Services
Many high street brands have made real progress in adopting multi-channel retailing in recent years, and this has had the effect of raising the expectations of customers, who require and demand an easy and fast digital experience and they really do want it now. When it comes to utilities, they expect the option to log-on and track their consumption and bill in real-time, with access to round-the-clock support via phone and a multitude of other channels.
By Tim Furmidge, Head of Product Management, Financial Technology Services, BT
In November 2011, the UK Financial Services Authority (FSA), now the Financial Conduct Authority (FCA), introduced a regulation stating that all financial institutions’ mobile communications must be recorded. The US-based Dodd-Frank Wall Street Reform followed the UK’s lead with a similar directive in early 2013.
The rulings are similar, except the FCA regulation is applicable only to UK financial institutions; while the extraterritoriality nature of Dodd-Frank means that foreign banks must comply with the new regulations if they wish to continue to trade with the US and it is limited only to certain sections of the market, such as swaps trading. [Read more…]