The future customer experience of travel.

By Sarah Moseley, Head of Customer Innovation, BT.

In this digital age, changing consumer expectation levels have created new challenges and opportunities. One industry that’s particularly changing is the aviation industry, where technology-led innovations such as online bookings, self-check-in, and electronic boarding passes, have already transformed the customer experience.

[Read more…]

Getting smart with ICT carbon busting solutions

Could the implementation of Information and Communication Technologies (ICT) solutions help cut carbon emissions across Europe by as much as 37 per cent by 2030? We think so. [Read more…]

When is a bank not a bank?

By Chris Lindsay, Head of Digital Transformation for BT’s Global Services division.

When is a bank not a bank? No, it’s not the start of a bad joke, but for some in the banking industry, it might be the start of a bad day. [Read more…]

BT and Huawei — a truly innovative partnership.

In using the power of communications to make a better world, we choose suppliers with similar aspirations. And that’s why we work closely with Huawei. [Read more…]

Managing innovation at incumbents: lessons from KBC and BT

Banks have had their fair share of challenges over the past decade.  Those who survived the financial crisis are now facing the threat of digital disruption, and like most incumbents in nearly every industry, including BT, are having to take innovation and digital transformation very seriously.

KBC Bank, one of Belgium’s largest universal banks with retail, business banking and insurance activities, is no exception. In this interview Freddy Van Bogget, Innovation Manager for KBC’s banking products, and Pascal Cuppens, Head of KBC’s innovation centre ‘Surf Studio’, explain the concept and inspiration behind KBC’s innovation strategy.  Peter Niersch, KBC’s Account Manager at BT Global Services, also joined the conversation. [Read more…]