Collaboration conundrum

Don’t miss out on the virtual party this festive season.

It’s that time of year when we all get together and enjoy the festive season. Here’s why you don’t want to get left on the edge of the digital transformation party.  
[Read more…]

Discover what motivates your customers.

To stay ahead of the competition, retailers need to improve the customer experience. In this video, Dr Nicola Millard reveals why personalisation is key. [Read more…]

Customers are omni-channel, even if they don’t realise it.

Most customers would be confused if you asked them whether they were omni-channel. But research suggests that’s exactly what they want to be. [Read more…]

Find out exactly what your customers want.

Whether browsing the latest fashions or shopping for food, today’s customer is looking for a seamless shopping experience. [Read more…]

Video killed the radio star, but it brings customers to life.

By Dr Nicola Millard, Head of Customer Insights and Futures, BT Global Services Innovation Team.

Research suggests an old technology could be the key to connecting with consumers in the future. Find out how video can provide a more personal customer experience. [Read more…]